FAQs

Delivery

UK Delivery 

How do I track my order?

You'll receive an email once your order has been shipped, containing your tracking number and the couriers details. 

What should I do if my order gets lost?

If your order has not arrived within 3 working days, Please contact us via email sales@loxleyarts.co.uk or 0114 288 0777, and one of our friendly team will be able to help you. 

Can I cancel my order after dispatch?

If your product does not meet your requirements, and is not used, opened or damaged you can return your order within 30 days, at your own cost. 

What delivery options are available?

Currently our delivery options include UK Standard and UK Express delivery, Click & Collect, Northern Ireland, Ireland and Highlands. Read more about our delivery options. 

 

International Delivery

Where do you deliver internationally?

We delivery to North America and countries in the EU. Please check against each product if it is available in your market before purchasing. 

Do you ship to Northern Ireland?

Yes, we do ship to Northern Ireland. Read more about our delivery options. 

Do you ship to Ireland?

Yes, we do ship to Ireland. Please note, there may be a longer delivery time and a higher delivery charge. 

 

Product/Orders

Damaged/Faulty Products

If your product(s) are damaged or faulty, please email sales@loxleyarts.co.uk and one of our friendly team will be in contact with you ASAP. 

I have received an incorrect item, what should I do?

If you have received the incorrect item, please email sales@loxleyarts.co.uk and one of our friendly team will be in contact with you ASAP. 

My order is missing an item, what should I do?

If your order has an item(s) missing, please email sales@loxleyarts.co.uk and one of our friendly team will be in contact with you ASAP. 

Do you sell canvases individually?

Some ranges of canvas are available in singles, but please refer to the pack size on each product. 

 

Returns

How long do I have to return my item?

You have 30 days to return your item, as long as it has not been opened or used.

 

Payment

What methods of payment do you accept?

We accept the following methods of payment: Visa, Mastercard, Apple Pay, Google Pay, Shop Pay, American Express, Discover, Diners Clube, Maestro, UnionPay.

Do prices include VAT?

Yes, all prices include VAT. 

 

Click & Collect

Where can I pick my Click & Collect order up from?

You can pick up your Click & Collect order from our Head Office, Colourful Arts Ltd TA Loxley, 25c Orgreave Crescent, Sheffield, S13 9NQ, United Kingdom. Please remember to bring a copy of your order confirmation and a valid form of photo ID such as a drivers licence or passport.

Is there a charge for the Click & Collect service?

No, Click & Collect is free and your order is usually ready to collect within 24 hours.

What if I want to cancel my Click & Collect order or having any problems with it?

Please contact us via email sales@loxleyarts.co.uk or 0114 288 0777, and one of our friendly team will be able to help you.